AI Chatbot for Businesses — privacy-focused, 24/7 for your customers.
Your digital reception on your website: answers questions, qualifies leads, books appointments — automatically, in seconds, around the clock. No waiting times, no lost visitor.
Empfang · AI Front Desk
Online · responds instantly
The Problem
Website visitors don't wait
- ✗ Visitors who don't find an immediate answer leave — without leaving their contact details
- ✗ Contact forms are often answered days later
- ✗ Outside business hours, no lead is lost — or is it?
- ✗ Generic chatbots frustrate customers with irrelevant answers
The Solution
Empfang — Your AI Chatbot
- ✓ Answers questions from your knowledge — instantly and accurately
- ✓ Qualifies visitors and collects lead data
- ✓ Books appointments directly in the chat
- ✓ Privacy-focused — German servers, no tracking
AI Chatbot
What the AI Chatbot Can Do
More than an FAQ bot — an intelligent assistant on your website.
Available 24/7
Even at night, on weekends and holidays — your AI chatbot is always there for your visitors.
Answers from Your Knowledge
The chatbot knows your business: services, prices, opening hours, FAQ. No generic answers, but your knowledge.
Lead Qualification
Asks the right questions, recognises purchase intent and collects contact data — you only receive relevant enquiries.
Appointment Booking in Chat
Visitors book appointments directly in the chat window — with calendar sync, automatic reminders (24h + 2h before via SMS), online cancellation via link and waitlist for cancelled slots.
Multilingual
Detects the visitor's language automatically and replies in German, English and French — one chatbot for international customers.
Privacy-focused
Business data is stored on German servers with Hetzner in Nuremberg; the chat sets no tracking cookies. Its AI text processing uses Vertex AI in the EU. The published Art. 28 GDPR DPA documents the flows and forms part of the contract under the Terms.
Live Chat Handover
For complex questions, your team takes over the chat seamlessly — the customer notices no interruption.
Comparison
AI Chatbot vs. Alternatives
| Feature | Empfang (n3tz) | Contact Form | Generic Chatbot |
|---|---|---|---|
| Response Time | Instant | Hours to days | Instant (often wrong) |
| Knows Your Business | ✓ | — | Partially |
| Qualifies Leads | ✓ | ✗ | ✗ |
| Books Appointments | ✓ | ✗ | ✗ |
| Privacy-focused | ✓ German Servers | Varies | Often US servers |
| Cost | From 199€/month | 0€ (+ lost leads) | 20–500€/month |
How It Works
Set Up AI Chatbot — in 3 Steps
1. Embed Widget
Copy a script tag to your website — works with WordPress, Jimdo, Wix, Astro or any other platform.
2. Add Your Knowledge
FAQ, services, prices, opening hours — the chatbot learns your business in minutes.
3. Chatbot Works
Visitors receive instant answers, get qualified and book appointments — you are notified via push notification.
Pricing
Transparent pricing — no hidden costs
Start small and scale as your business grows.
Standard
AI phone + chat. Monthly or annual billing.
- AI phone (24/7 call answering)
- Empfang (AI chat)
- Zentrale (dashboard)
- 150 conversation units / billing month
- Lead qualification
- Call logs & AI summaries
- Live chat takeover
- Team access (multiple users & roles)
- Push, email & webhook notifications
- Appointment booking
- Review management
- Quotes & e-invoices
Premium
Booking, quotes & reviews. The full package.
- Everything in Standard (incl. AI phone)
- 500 conversation units / billing month
- Booking + reminders + waitlist
- SMS & email confirmation
- Review management
- Quotes & e-invoices (ZUGFeRD)
- Charts & analytics
- Data Export (CSV / Excel, GDPR Art. 20)
- Push, email & webhook notifications (real-time)
Enterprise
Multi-location, custom volume, SLA.
- Everything in Premium
- Custom conversation volume
- Multi-location (agent per branch)
- API & Webhooks
- Dedicated contact & SLA
All prices exclude VAT. Standard includes 150 and Premium 500 conversation units per billing month; each additional unit costs €0.30. Unused units do not roll over. The allowance is not a usage cutoff: service remains available above it and overage is billed in arrears. Monthly plans can be cancelled with 14 days' notice at month-end, annual plans with 14 days' notice at the end of the billing year.
One unit is each started 30-minute period of actual connected call time (>0 seconds), each started block of 50 successfully delivered visitor and AI messages grouped under the same stable chat ID, or each email successfully delivered to and processed by the service. Ringing, unconnected or failed calls, system, tool and operator messages, failed deliveries, spam and duplicates detected by stable event ID do not count.
Privacy status: business data is stored with Hetzner in Nuremberg; AI text processing uses Vertex AI in the EU, while live AI calls use Gemini Live in the USA under the DPF and SCCs. The published DPA (version 13 July 2026) forms part of the contract under the Terms. The customer remains responsible for the legal basis, notices to data subjects and data-minimising configuration of its specific use. Without prior written confirmation of provider clearance or an alternative, Gemini-based features are not intended for services directed at people under 18, clinical practice or medical advice.
| Feature | Standard (199€/month) | Premium (299€/month) | Enterprise (on request) |
|---|---|---|---|
| AI chat (Empfang) | ✓ | ✓ | ✓ |
| Dashboard (Zentrale) | ✓ | ✓ | ✓ |
| Included units / billing month | 150 | 500 | Custom |
| AI phone (24/7) | ✓ | ✓ | ✓ |
| Booking + reminders + waitlist | — | ✓ | ✓ |
| Live chat takeover | ✓ | ✓ | ✓ |
| Team access (users & roles) | ✓ | ✓ | ✓ |
| Review management | — | ✓ | ✓ |
| Quotes & e-invoices (ZUGFeRD) | — | ✓ | ✓ |
| Data Export (CSV / Excel) | — | ✓ | ✓ |
| Multi-location | — | — | ✓ |
| API & Webhooks | — | — | ✓ |
| Dedicated contact & SLA | — | — | ✓ |
Don't want to set it up yourself?
Setup service: We set everything up for you — knowledge base, call forwarding, custom greeting, local device setup and employee training. On-site possible within roughly 100 km. 499€ one-time.
Book a setup call →FAQ
Frequently Asked Questions About the AI Chatbot
Which privacy safeguards apply to the AI chatbot?
Business data is stored with Hetzner in Nuremberg and AI text processing uses Vertex AI in the EU; the chat sets no tracking cookies. The published Art. 28 GDPR DPA documents the data flows and forms part of the contract under the Terms. The customer remains responsible for its legal basis, notices and configuration.
How does Empfang differ from a regular chatbot?
Generic chatbots often give irrelevant answers. Empfang knows your business: services, prices, opening hours. It qualifies leads, books appointments and hands over to your team when needed — a true digital employee.
Which industries is the AI chatbot suitable for?
Trade businesses, property managers, tax advisors, lawyers, estate agents and other service providers who receive online enquiries. Medical or minor-directed use is unavailable without written confirmation of provider clearance or a suitable alternative.
Can the AI chatbot book appointments?
Yes. Visitors book a free slot directly in the chat. The chatbot checks your availability via Google Calendar or Outlook and adds the appointment automatically.
What happens with questions the chatbot cannot answer?
The chatbot recognises its limits and offers to take a message or connect a team member live. You are notified via push notification.
How quickly is the AI chatbot ready to use?
In under 5 minutes. Embed the script tag, add your knowledge, done. No IT team required, no lengthy project timelines.
What does the AI chatbot cost?
From 199€/month on Standard (AI phone + AI chat + lead dashboard). With booking, review management and invoicing from 299€/month (Premium). The monthly plan can be cancelled monthly; 30-day money-back guarantee (Terms § 11).
Does the chatbot work on my existing website?
Yes. The chat widget is available as an embed — one script tag, works on any website: WordPress, Jimdo, Wix, Squarespace, custom sites. No technical knowledge required.
Never lose a website visitor again — set up your AI chatbot now.
From 199€/month. Live in 5 minutes. Privacy-focused. 30-day money-back guarantee (Terms § 11).