AI phone for the trades — every job enquiry gets answered, even when nobody can pick up.
For plumbers, electricians, roofers, painters, landscapers and workshops: your AI answers calls, qualifies enquiries and books appointments while your team is on site, in the workshop or with customers.
Empfang · AI Front Desk
Online · responds instantly
Why local?
Short distances, real trust.
A partner from the Greater Region – not an anonymous vendor.
Based in Saarland, we are part of the Saar-Lor-Lux region. That means: fast response times, personal contact on equal terms and a genuine understanding of regional SMEs.On site and in person
Workshops at your company – no long commutes.
A direct line to the expert
No call centre. You talk directly to the developer.
Possible funding
Depending on your project, potentially eligible for programmes like DigitalInvest KMU — we check with you (no guarantee).
Services
Built for trades teams that cannot stop for every call
Phone, chat, appointments and job enquiries in one platform — without hiring a second back office.
AI phone for missed calls
Answers calls 24/7, asks the right trade-specific questions and sends you qualified callbacks.
Website chat for quote requests
Captures website enquiries, answers from your knowledge base and turns visitors into real leads.
Booking & reminders
Customers book site visits or workshop appointments directly, with calendar sync and SMS reminders.
Products
The n3tz product suite for trades
From the first call to the booked appointment — so no job gets lost on the phone.
Calls · Chat · Appointments · 24/7
AI Phone for Trades
Your AI agent answers calls, qualifies job enquiries and books appointments while you are on site, in the workshop or with customers. Built for trades businesses that cannot drop the tools for every call.
Zentrale
CockpitLeads, conversations, analytics and notifications — your secure cockpit for all AI products.
Appointment booking
Calendar syncCustomers book online and the appointment lands in Google Calendar or Microsoft 365. Automatic confirmation.
Quotes & e-invoices
ZUGFeRDCreate and send PDF quotes and ZUGFeRD/Factur-X e-invoices straight from the dashboard, with required-field checks before issuance.
Review management
ReputationAutomatically and policy-compliantly invite genuine customers to leave an honest Google review.
Live handover
StandardA staff member takes over live for complex questions — the customer keeps chatting without interruption.
Customer management
CRMAutomatically convert leads into customers and manage contact history and communication in one place.
Main focus: trades
For businesses that cannot answer every call during the day
Cost calculator
What does a missed call cost you?
Set your own numbers — the result updates live.
~95
missed calls / month
≈€16,625
lost revenue / month
Counting calls alone: €0.63 per call
A receptionist costs ~€8.89 per call — and only during office hours. And the n3tz plan covers more than phone: AI chat is included, with booking, e-invoicing & reviews available on top.
Receptionist ~€2,800/month (office hours only) vs. n3tz Empfang €199/month (24/7).
Assumption: only ~50% of missed calls are real opportunities; ~21 working days/month. Figures are estimates based on your inputs — not a guarantee.
Stop losing calls — activate EmpfangPricing
Transparent pricing — no hidden costs
Start small and scale as your business grows.
Standard
AI phone + chat. Monthly or annual billing.
- AI phone (24/7 call answering)
- Empfang (AI chat)
- Zentrale (dashboard)
- 150 conversation units / billing month
- Lead qualification
- Call logs & AI summaries
- Live chat takeover
- Team access (multiple users & roles)
- Push, email & webhook notifications
- Appointment booking
- Review management
- Quotes & e-invoices
Premium
Booking, quotes & reviews. The full package.
- Everything in Standard (incl. AI phone)
- 500 conversation units / billing month
- Booking + reminders + waitlist
- SMS & email confirmation
- Review management
- Quotes & e-invoices (ZUGFeRD)
- Charts & analytics
- Data Export (CSV / Excel, GDPR Art. 20)
- Push, email & webhook notifications (real-time)
Enterprise
Multi-location, custom volume, SLA.
- Everything in Premium
- Custom conversation volume
- Multi-location (agent per branch)
- API & Webhooks
- Dedicated contact & SLA
All prices exclude VAT. Standard includes 150 and Premium 500 conversation units per billing month; each additional unit costs €0.30. Unused units do not roll over. The allowance is not a usage cutoff: service remains available above it and overage is billed in arrears. Monthly plans can be cancelled with 14 days' notice at month-end, annual plans with 14 days' notice at the end of the billing year.
One unit is each started 30-minute period of actual connected call time (>0 seconds), each started block of 50 successfully delivered visitor and AI messages grouped under the same stable chat ID, or each email successfully delivered to and processed by the service. Ringing, unconnected or failed calls, system, tool and operator messages, failed deliveries, spam and duplicates detected by stable event ID do not count.
Privacy status: business data is stored with Hetzner in Nuremberg; AI text processing uses Vertex AI in the EU, while live AI calls use Gemini Live in the USA under the DPF and SCCs. The published DPA (version 13 July 2026) forms part of the contract under the Terms. The customer remains responsible for the legal basis, notices to data subjects and data-minimising configuration of its specific use. Without prior written confirmation of provider clearance or an alternative, Gemini-based features are not intended for services directed at people under 18, clinical practice or medical advice.
| Feature | Standard (199€/month) | Premium (299€/month) | Enterprise (on request) |
|---|---|---|---|
| AI chat (Empfang) | ✓ | ✓ | ✓ |
| Dashboard (Zentrale) | ✓ | ✓ | ✓ |
| Included units / billing month | 150 | 500 | Custom |
| AI phone (24/7) | ✓ | ✓ | ✓ |
| Booking + reminders + waitlist | — | ✓ | ✓ |
| Live chat takeover | ✓ | ✓ | ✓ |
| Team access (users & roles) | ✓ | ✓ | ✓ |
| Review management | — | ✓ | ✓ |
| Quotes & e-invoices (ZUGFeRD) | — | ✓ | ✓ |
| Data Export (CSV / Excel) | — | ✓ | ✓ |
| Multi-location | — | — | ✓ |
| API & Webhooks | — | — | ✓ |
| Dedicated contact & SLA | — | — | ✓ |
Don't want to set it up yourself?
Setup service: We set everything up for you — knowledge base, call forwarding, custom greeting, local device setup and employee training. On-site possible within roughly 100 km. 499€ one-time.
Book a setup call →More than a product
Empfang is my flagship — but not all I build.
As a software architect from Saarland I also build custom solutions and websites. Need something of your own? Then we start with your project.
The person behind n3tz
People build trust.
Tarik Ermis – software architect based in Saarland
For over five years I've built AI solutions for corporations — from chatbots and RAG pipelines to multi-agent architectures, alongside enterprise platforms and marketplaces for millions of users. I bring exactly that tech and quality to regional SMEs. With n3tz you get a boutique partner who looks after your project personally.Enterprise AI, which I also build
RAG pipelines and multi-agent systems for corporations (incl. an AI platform handling 10,000+ documents). The very tech that powers Empfang.
Proven at scale and small
Marketplace UIs for millions of users, led teams of up to 10 developers, 10+ years of experience. That quality I bring to SMEs.
A boutique partner, not a large agency
You work directly with the expert from start to finish – no hand-offs.
Engineering quality you can rely on
FAQ
Frequently asked questions
Answers for trades businesses, workshops and local service teams.
Why is n3tz cheaper than other booking platforms?
Because we charge no marketplace or per-booking fees. You pay a fixed base fee per business; Standard includes 150 units and Premium 500 per billing month, then each additional unit costs €0.30.
Which trades is this built for?
Any business where calls arrive while the team is working: plumbers, electricians, roofers, painters, landscapers, auto repair shops and similar local service teams.
How is personal data protected and processed?
Business data is stored with Hetzner in Nuremberg. AI text processing uses Vertex AI in the EU; live AI calls use Gemini Live in the USA under the DPF and SCCs. The published DPA documents these flows and forms part of the contract under the Terms. Customers remain responsible for their legal basis, notices and configuration.
How quickly can I get started?
In under 5 minutes. Copy the script tag onto your website, connect Google Calendar, done. During the guided onboarding, you can have the AI generate your greeting, knowledge base and phone briefing at the push of a button. No IT team required.
Do I get my own phone number?
Yes. Every customer automatically receives their own n3tz phone number during onboarding — on request, with a local area code for your city. Alternatively, simply forward your existing number to the AI.
Can it use my existing phone number?
Yes. You forward missed or busy calls to your n3tz number. Customers keep calling your known number, and the AI answers when your team cannot.
What happens if there's an emergency on the call?
For customer-defined danger terms, the assistant only gives a fixed instruction to call 112 or 116117. It does not assess symptoms, diagnose, triage, prioritise treatment or bridge the call. Medical or minor-directed use remains excluded unless n3tz first confirms provider clearance or a suitable alternative in writing.
Can I use my n3tz number for WhatsApp Business?
Yes. You can activate your n3tz number for WhatsApp Business or Telegram — on request, the AI will even enter the keypress announced during the verification call automatically.
What happens after a call?
You receive a clear summary with name, request, urgency and appointment details if booked. No more scattered notes or forgotten callbacks.
What does it cost?
Standard costs 199€/month for AI phone, AI chat, leads and live handover, including 150 units. Premium costs 299€/month with booking, invoicing and review management, including 500 units. Additional units cost €0.30; monthly plans can be cancelled monthly.
Can I embed it into my existing website?
Yes. The booking widget and chat agent are available as an embed — a script tag or iFrame that works on any website (WordPress, Jimdo, Wix, custom-built).
Ready to stop losing jobs to missed calls?
Book a free first call — we will check where your phone process leaks enquiries and what the AI should answer first.