AI reception & phone assistant in Luxembourg — multilingual & privacy-focused.
n3tz is your AI reception for Luxembourg: answers calls around the clock, qualifies enquiries and books appointments — fluently in French, German, English and 90+ more languages. For businesses in Luxembourg City, Esch-sur-Alzette and the entire Saar-Lor-Lux greater region.
Empfang · AI Front Desk
Online · responds instantly
Built for the Luxembourg market
Multilingual, cross-border, transparently documented
- ✓ Fluent French, German, English and 90+ more languages — the caller\u2019s language is detected automatically.
- ✓ Business data stored with Hetzner in Nuremberg; AI text processing in the EU and live AI calls in the USA under the DPF and SCCs.
- ✓ From the greater region: short distances for cross-border businesses and commuters.
- ✓ A direct line to the developer instead of an anonymous call center.
Saar-Lor-Lux
Saarland · Lorraine · Luxembourg
We support trades, property managers, firms, service providers and SMEs across Luxembourg — from Luxembourg City via Esch-sur-Alzette and Differdange to Ettelbruck and Diekirch.
Multilingual & digital
What your AI reception in Luxembourg delivers
Phone, chat, appointments and invoicing — one platform, multilingual for the Luxembourg market.
Multilingual AI phone assistant
Answers every call — 24/7, fluently in French, German, English and 90+ more languages. Detects the caller’s language automatically.
Online booking
Customers book themselves, the appointment lands in Google Calendar or Microsoft 365. SMS reminder included.
AI phone around the clock
Qualifies enquiries and books appointments, even outside business hours — never miss a call again.
Documented privacy safeguards
Data stored on servers in Nuremberg, published Art. 28 GDPR DPA; all AI sub-processors listed in the DPA — fitting CNPD oversight.
For commuters & the region
Ideal for businesses with customers from Lorraine, Saarland and the cross-border region.
Live same day
We set up your number; you activate call forwarding and connect your calendar — done, usually within one business day.
n3tz phone number included
Every business automatically gets its own n3tz phone number during onboarding. A local area code for your region is available on request — ready within 1 day.
Fixed safety notice, no triage
For predefined danger terms, the assistant only gives a fixed instruction to call 112 or 116117. It does not assess symptoms, diagnose, triage or bridge the call. Medical use requires prior written confirmation of provider clearance or a suitable alternative.
WhatsApp Business ready
On request the AI activates your n3tz number for WhatsApp Business & co. — it even enters the confirmation code right on the phone.
AI-powered setup in minutes
Pick your industry (trades, property management, agency …) — n3tz auto-adapts terminology and menu. The AI drafts your greeting, knowledge base and spoken phone briefing from your basics at the click of a button. A single guided flow takes you to go-live — your n3tz number is auto-assigned at the end.
AI reception across Luxembourg
Ready wherever you are — we support businesses across the Grand Duchy and the greater region:
Pricing
Transparent pricing — no hidden costs
Start small and scale as your business grows.
Standard
AI phone + chat. Monthly or annual billing.
- AI phone (24/7 call answering)
- Empfang (AI chat)
- Zentrale (dashboard)
- 150 conversation units / billing month
- Lead qualification
- Call logs & AI summaries
- Live chat takeover
- Team access (multiple users & roles)
- Push, email & webhook notifications
- Appointment booking
- Review management
- Quotes & e-invoices
Premium
Booking, quotes & reviews. The full package.
- Everything in Standard (incl. AI phone)
- 500 conversation units / billing month
- Booking + reminders + waitlist
- SMS & email confirmation
- Review management
- Quotes & e-invoices (ZUGFeRD)
- Charts & analytics
- Data Export (CSV / Excel, GDPR Art. 20)
- Push, email & webhook notifications (real-time)
Enterprise
Multi-location, custom volume, SLA.
- Everything in Premium
- Custom conversation volume
- Multi-location (agent per branch)
- API & Webhooks
- Dedicated contact & SLA
All prices exclude VAT. Standard includes 150 and Premium 500 conversation units per billing month; each additional unit costs €0.30. Unused units do not roll over. The allowance is not a usage cutoff: service remains available above it and overage is billed in arrears. Monthly plans can be cancelled with 14 days' notice at month-end, annual plans with 14 days' notice at the end of the billing year.
One unit is each started 30-minute period of actual connected call time (>0 seconds), each started block of 50 successfully delivered visitor and AI messages grouped under the same stable chat ID, or each email successfully delivered to and processed by the service. Ringing, unconnected or failed calls, system, tool and operator messages, failed deliveries, spam and duplicates detected by stable event ID do not count.
Privacy status: business data is stored with Hetzner in Nuremberg; AI text processing uses Vertex AI in the EU, while live AI calls use Gemini Live in the USA under the DPF and SCCs. The published DPA (version 13 July 2026) forms part of the contract under the Terms. The customer remains responsible for the legal basis, notices to data subjects and data-minimising configuration of its specific use. Without prior written confirmation of provider clearance or an alternative, Gemini-based features are not intended for services directed at people under 18, clinical practice or medical advice.
| Feature | Standard (199€/month) | Premium (299€/month) | Enterprise (on request) |
|---|---|---|---|
| AI chat (Empfang) | ✓ | ✓ | ✓ |
| Dashboard (Zentrale) | ✓ | ✓ | ✓ |
| Included units / billing month | 150 | 500 | Custom |
| AI phone (24/7) | ✓ | ✓ | ✓ |
| Booking + reminders + waitlist | — | ✓ | ✓ |
| Live chat takeover | ✓ | ✓ | ✓ |
| Team access (users & roles) | ✓ | ✓ | ✓ |
| Review management | — | ✓ | ✓ |
| Quotes & e-invoices (ZUGFeRD) | — | ✓ | ✓ |
| Data Export (CSV / Excel) | — | ✓ | ✓ |
| Multi-location | — | — | ✓ |
| API & Webhooks | — | — | ✓ |
| Dedicated contact & SLA | — | — | ✓ |
Don't want to set it up yourself?
Setup service: We set everything up for you — knowledge base, call forwarding, custom greeting, local device setup and employee training. On-site possible within roughly 100 km. 499€ one-time.
Book a setup call →FAQ
Frequently asked questions from Luxembourg
Does the AI reception speak French and German?
Yes. It speaks fluent French, German and English — the most common business languages in Luxembourg — plus 90+ more such as Portuguese, Italian or Spanish, and detects the caller’s language automatically, even if they switch mid-call.
Which privacy safeguards apply to Luxembourg businesses?
Luxembourg is subject to the GDPR and CNPD oversight. Business data is stored with Hetzner in Nuremberg; AI text processing runs in the EU and live AI calls in the USA under the DPF and SCCs. The published DPA documents all data flows and forms part of the contract under the Terms. The customer remains responsible for the lawfulness of its specific use.
Does it work for cross-border businesses and commuters?
Yes. With automatic language detection and our location in the Saar-Lor-Lux greater region, the AI reception is ideal for businesses with customers from Luxembourg, Lorraine and Saarland.
Are you based in Luxembourg?
n3tz is run by software architect Tarik Ermis from Völklingen — right on the edge of the greater region. Setup runs remotely within a day; on request we come for workshops in the region.
What does the AI reception cost?
AI phone and AI chat from 199€/month (Standard), the full package with booking and review management from 299€/month (Premium). The monthly plan can be cancelled monthly; 30-day money-back guarantee (Terms § 11).
Your multilingual AI reception for Luxembourg.
Free initial consultation — personal, multilingual, no obligation. Reply within 24 hours.