AI reception for property management — every tenant request captured, urgent cases flagged instantly.
The phone rings nonstop while you coordinate statements, owners and contractors. Your AI reception answers every call, captures the request structured by property and flags emergencies like water damage straight away.
Empfang · AI Front Desk
Online · responds instantly
Hear it live — real demo
Call our AI tenant hotline: report an issue like water damage or ask about a repair status — the AI captures every request in a structured way and flags emergencies instantly. A demo line, no real tenant data.
A day in property management
The phone leaves no room to work
- ✗ Constant ringing breaks your concentration during statements and owner management.
- ✗ Tenants can't reach anyone, call repeatedly or fill up the voicemail.
- ✗ Which call was routine and which a water leak? Without qualification it's hard to tell apart.
- ✗ Outside office hours and at weekends the office is simply unreachable.
With n3tz
A switchboard that's never overloaded
- ✓ Answers multiple calls at once — no hold queue, no full voicemail.
- ✓ Captures the request in a structured way: property, unit, type of request, how to reach back.
- ✓ Recognises emergencies (water damage, heating failure, power outage) and flags them instantly as priority.
- ✓ Reachable 24/7 — after hours and on weekends too.
For property management
Built for property & real estate management
Relieves your office hours without replacing the personal touch — you stay on the management, the AI stays on the phone.
Structured request capture
The AI asks for property, unit, tenancy and type of request, and creates a clean record for every call — no scattered notes, no follow-up questions.
Emergencies flagged instantly
Burst pipe, heating failure, power outage: the AI spots urgent damage reports and flags them to you straight away as a priority case — so you respond first where it really matters.
Relieves the management team
The AI handles routine calls (office hours, who is responsible, the status of a report). Complex matters it records as a callback case and flags to your team.
Reachable around the clock
Tenant requests are taken at night, on weekends and on holidays too — urgent damage right away, the rest cleanly documented for the next working day.
90+ languages
Speaks virtually any language in the world and detects it automatically — ideal for mixed tenant communities in the Saar-Lor-Lux greater region.
Documented privacy safeguards
Business data is stored with Hetzner in Nuremberg; the published DPA documents EU text processing and live AI calls in the USA under the DPF and SCCs.
Industry setup + AI configuration in minutes
At setup you pick your industry (property management) — n3tz auto-adapts the dashboard terminology and menu (e.g. Leads → Requests, Customers → Tenants, Company → Property), with zero config work. The AI drafts your greeting, knowledge base and spoken phone briefing from your basics at the click of a button — you just review. A single guided wizard takes you to go-live.
Simple setup
Activate call forwarding — done. Works with your existing phone system, no new hardware and no IT appointment.
n3tz phone number included
Every office automatically gets their own n3tz phone number during onboarding. A local area code is available on request.
Cost calculator
What does a missed call cost you?
Set your own numbers — the result updates live.
~113
missed calls / month
≈€8,475
lost revenue / month
Counting calls alone: €0.53 per call
A receptionist costs ~€7.41 per call — and only during office hours. And the n3tz plan covers more than phone: AI chat is included, with booking, e-invoicing & reviews available on top.
Receptionist ~€2,800/month (office hours only) vs. n3tz Empfang €199/month (24/7).
Assumption: only ~50% of missed calls are real opportunities; ~21 working days/month. Figures are estimates based on your inputs — not a guarantee.
Stop losing calls — activate EmpfangPricing
Transparent pricing — no hidden costs
Start small and scale as your business grows.
Standard
AI phone + chat. Monthly or annual billing.
- AI phone (24/7 call answering)
- Empfang (AI chat)
- Zentrale (dashboard)
- 150 conversation units / billing month
- Lead qualification
- Call logs & AI summaries
- Live chat takeover
- Team access (multiple users & roles)
- Push, email & webhook notifications
- Appointment booking
- Review management
- Quotes & e-invoices
Premium
Booking, quotes & reviews. The full package.
- Everything in Standard (incl. AI phone)
- 500 conversation units / billing month
- Booking + reminders + waitlist
- SMS & email confirmation
- Review management
- Quotes & e-invoices (ZUGFeRD)
- Charts & analytics
- Data Export (CSV / Excel, GDPR Art. 20)
- Push, email & webhook notifications (real-time)
Enterprise
Multi-location, custom volume, SLA.
- Everything in Premium
- Custom conversation volume
- Multi-location (agent per branch)
- API & Webhooks
- Dedicated contact & SLA
All prices exclude VAT. Standard includes 150 and Premium 500 conversation units per billing month; each additional unit costs €0.30. Unused units do not roll over. The allowance is not a usage cutoff: service remains available above it and overage is billed in arrears. Monthly plans can be cancelled with 14 days' notice at month-end, annual plans with 14 days' notice at the end of the billing year.
One unit is each started 30-minute period of actual connected call time (>0 seconds), each started block of 50 successfully delivered visitor and AI messages grouped under the same stable chat ID, or each email successfully delivered to and processed by the service. Ringing, unconnected or failed calls, system, tool and operator messages, failed deliveries, spam and duplicates detected by stable event ID do not count.
Privacy status: business data is stored with Hetzner in Nuremberg; AI text processing uses Vertex AI in the EU, while live AI calls use Gemini Live in the USA under the DPF and SCCs. The published DPA (version 13 July 2026) forms part of the contract under the Terms. The customer remains responsible for the legal basis, notices to data subjects and data-minimising configuration of its specific use. Without prior written confirmation of provider clearance or an alternative, Gemini-based features are not intended for services directed at people under 18, clinical practice or medical advice.
| Feature | Standard (199€/month) | Premium (299€/month) | Enterprise (on request) |
|---|---|---|---|
| AI chat (Empfang) | ✓ | ✓ | ✓ |
| Dashboard (Zentrale) | ✓ | ✓ | ✓ |
| Included units / billing month | 150 | 500 | Custom |
| AI phone (24/7) | ✓ | ✓ | ✓ |
| Booking + reminders + waitlist | — | ✓ | ✓ |
| Live chat takeover | ✓ | ✓ | ✓ |
| Team access (users & roles) | ✓ | ✓ | ✓ |
| Review management | — | ✓ | ✓ |
| Quotes & e-invoices (ZUGFeRD) | — | ✓ | ✓ |
| Data Export (CSV / Excel) | — | ✓ | ✓ |
| Multi-location | — | — | ✓ |
| API & Webhooks | — | — | ✓ |
| Dedicated contact & SLA | — | — | ✓ |
Don't want to set it up yourself?
Setup service: We set everything up for you — knowledge base, call forwarding, custom greeting, local device setup and employee training. On-site possible within roughly 100 km. 499€ one-time.
Book a setup call →FAQ
Frequently asked questions from property managers
Does it work with our existing phone number?
Yes. You set up call forwarding (when busy, after a few seconds or always) to the assigned n3tz number. Your number stays, no new hardware needed.
How does the AI tell an emergency from a routine request?
The AI recognises urgent damage reports (water damage, heating or power failure) and flags them to you straight away as a priority case. Routine requests are captured in a structured way and documented for the next working day. The emergency logic is agreed with you during the consultation.
Are the requests documented properly?
Yes. After each call you get a summary with property, request, urgency and how to reach back. Every case is logged in the dashboard and can be assigned to your team.
Which managers is it suitable for?
For property and HOA managers, rental managers and real estate administrators of any size — anywhere the phone dictates the working day and tenant requests need to be captured reliably.
What does the AI reception cost for our office?
The AI phone is already included in Standard from 199€/month. Premium (299€/month) adds booking, review management and more. The monthly plan can be cancelled monthly; 30-day money-back guarantee (Terms § 11) and optional setup service.
More time for the management — the AI answers the phone.
Free initial consultation. Set up in 1 day. From 199€/month; monthly plan cancellable monthly.