AI phone assistant for the auto repair shop — never lose a service job again.
On the lift, under the car, out on a test drive — when nobody can pick up, your AI phone takes over. It qualifies service enquiries, books workshop appointments and only sends you what really matters.
Empfang · AI Front Desk
Online · responds instantly
Hear it live — real demo
Call our AI service desk: ask about a tyre-change slot or an inspection appointment — the AI captures every service enquiry and books an appointment if needed. A demo line, not a real shop.
The problem
When the phone rings, the work stops
- ✗ In the workshop your hands are on the vehicle — the phone goes unanswered.
- ✗ Anyone who can't get through for an appointment calls the next shop instead.
- ✗ Inspections, MOT/emissions, tyre-change season: peak times leave the phone ringing nonstop.
- ✗ Front-desk work keeps getting interrupted — the customer at the counter waits while the phone rings.
The solution
Your front desk is always covered — in a good way
- ✓ Answers every call — even when the whole crew is out at the vehicles.
- ✓ Asks for the vehicle, the request (service, MOT/emissions, repair, tyres) and the best way to reach back.
- ✓ Books workshop appointments straight into your calendar — with SMS reminders.
- ✓ Push summary after every call — no more scattered notes at the counter.
For auto repair shops
Built for workshop & dealership
Reachability without a second back-office hire — your team stays on the vehicles, the AI stays on the phone.
Reachable despite a full workshop
Call forwarding when busy or unanswered — the AI takes over while your team turns wrenches. No more missed service jobs.
Qualifies service enquiries
Recognises the request (service, MOT/emissions, repair, tyre change, accident damage), asks for the vehicle and registration, and filters out ads and spam calls. You only get pre-qualified callbacks.
Books workshop appointments
Free slots from your calendar, automatic confirmation and SMS reminder — fewer no-shows and a more evenly loaded workshop.
Urgent cases flagged instantly
Broken down, won’t start, not driveable: the AI spots urgent requests and flags them to you straight away as a priority lead — so you call back first where it’s urgent.
Call summary
After each call a push message: who called, which vehicle, what they need, how urgent.
Documented privacy safeguards
Business data is stored with Hetzner in Nuremberg; the published DPA documents EU text processing and live AI calls in the USA under the DPF and SCCs.
Ready in 1 day
Complete onboarding, your n3tz number is auto-assigned, activate call forwarding — done. No new number, no hardware, no IT appointment.
Industry setup + AI configuration in minutes
At setup you pick your industry (auto repair shop) — n3tz auto-adapts the dashboard terminology and menu (e.g. Leads → Service enquiries, Appointments → Workshop appointments), with zero config work. The AI drafts your greeting, knowledge base and spoken phone briefing from your basics at the click of a button — you just review. A single guided wizard takes you to go-live, where your n3tz number is auto-assigned.
n3tz phone number included
Every business automatically gets their own n3tz phone number during onboarding. A local area code is available on request.
Cost calculator
What does a missed call cost you?
Set your own numbers — the result updates live.
~126
missed calls / month
≈€15,750
lost revenue / month
Counting calls alone: €0.47 per call
A receptionist costs ~€6.67 per call — and only during office hours. And the n3tz plan covers more than phone: AI chat is included, with booking, e-invoicing & reviews available on top.
Receptionist ~€2,800/month (office hours only) vs. n3tz Empfang €199/month (24/7).
Assumption: only ~50% of missed calls are real opportunities; ~21 working days/month. Figures are estimates based on your inputs — not a guarantee.
Stop losing calls — activate EmpfangPricing
Transparent pricing — no hidden costs
Start small and scale as your business grows.
Standard
AI phone + chat. Monthly or annual billing.
- AI phone (24/7 call answering)
- Empfang (AI chat)
- Zentrale (dashboard)
- 150 conversation units / billing month
- Lead qualification
- Call logs & AI summaries
- Live chat takeover
- Team access (multiple users & roles)
- Push, email & webhook notifications
- Appointment booking
- Review management
- Quotes & e-invoices
Premium
Booking, quotes & reviews. The full package.
- Everything in Standard (incl. AI phone)
- 500 conversation units / billing month
- Booking + reminders + waitlist
- SMS & email confirmation
- Review management
- Quotes & e-invoices (ZUGFeRD)
- Charts & analytics
- Data Export (CSV / Excel, GDPR Art. 20)
- Push, email & webhook notifications (real-time)
Enterprise
Multi-location, custom volume, SLA.
- Everything in Premium
- Custom conversation volume
- Multi-location (agent per branch)
- API & Webhooks
- Dedicated contact & SLA
All prices exclude VAT. Standard includes 150 and Premium 500 conversation units per billing month; each additional unit costs €0.30. Unused units do not roll over. The allowance is not a usage cutoff: service remains available above it and overage is billed in arrears. Monthly plans can be cancelled with 14 days' notice at month-end, annual plans with 14 days' notice at the end of the billing year.
One unit is each started 30-minute period of actual connected call time (>0 seconds), each started block of 50 successfully delivered visitor and AI messages grouped under the same stable chat ID, or each email successfully delivered to and processed by the service. Ringing, unconnected or failed calls, system, tool and operator messages, failed deliveries, spam and duplicates detected by stable event ID do not count.
Privacy status: business data is stored with Hetzner in Nuremberg; AI text processing uses Vertex AI in the EU, while live AI calls use Gemini Live in the USA under the DPF and SCCs. The published DPA (version 13 July 2026) forms part of the contract under the Terms. The customer remains responsible for the legal basis, notices to data subjects and data-minimising configuration of its specific use. Without prior written confirmation of provider clearance or an alternative, Gemini-based features are not intended for services directed at people under 18, clinical practice or medical advice.
| Feature | Standard (199€/month) | Premium (299€/month) | Enterprise (on request) |
|---|---|---|---|
| AI chat (Empfang) | ✓ | ✓ | ✓ |
| Dashboard (Zentrale) | ✓ | ✓ | ✓ |
| Included units / billing month | 150 | 500 | Custom |
| AI phone (24/7) | ✓ | ✓ | ✓ |
| Booking + reminders + waitlist | — | ✓ | ✓ |
| Live chat takeover | ✓ | ✓ | ✓ |
| Team access (users & roles) | ✓ | ✓ | ✓ |
| Review management | — | ✓ | ✓ |
| Quotes & e-invoices (ZUGFeRD) | — | ✓ | ✓ |
| Data Export (CSV / Excel) | — | ✓ | ✓ |
| Multi-location | — | — | ✓ |
| API & Webhooks | — | — | ✓ |
| Dedicated contact & SLA | — | — | ✓ |
Don't want to set it up yourself?
Setup service: We set everything up for you — knowledge base, call forwarding, custom greeting, local device setup and employee training. On-site possible within roughly 100 km. 499€ one-time.
Book a setup call →FAQ
Frequently asked questions from auto repair shops
Does it work with my existing workshop number?
Yes. You set up call forwarding (when busy, after a few seconds or always) to the assigned n3tz number. Your number stays, no new hardware needed.
Which businesses is it suitable for?
For independent and franchised auto repair shops, dealerships, tyre services, bodywork and paint shops as well as breakdown and towing services — anywhere nobody is free to answer the phone during the day.
Can the AI add appointments to our workshop calendar?
Appointments are booked into a connected calendar (Google Calendar, Microsoft 365). For integration with common workshop software we review the specific interface during the consultation.
Is it worth it for a small shop?
Especially then. A single extra service job per month usually covers the cost several times over. At 3–5 missed calls a day it pays off from month one.
What does the AI phone assistant cost for a workshop?
The AI phone is already included in Standard from 199€/month. Premium (299€/month) adds booking, review management and more. The monthly plan can be cancelled monthly; 30-day money-back guarantee (Terms § 11) and optional setup service.
Stay on the vehicle — the AI stays on the phone.
Free initial consultation. Set up in 1 day. From 199€/month; monthly plan cancellable monthly.