Request data deletion

You can request deletion of your personal data at any time (Art. 17 GDPR). This is the public route for website contact, contract and n3tz SaaS data. You do not need an account or sign-in.

1. How to submit your request

Send an email to mail@n3tz.ai with the subject “Data deletion”. So that we can reliably find your data — and so that nobody can have someone else’s data deleted — please include:

• your name
• the phone number you called from or received an SMS on (if applicable), in international format (+49 …)
• the email address you used to contact us (if applicable)
• the business you were in contact with, if you know it

If you have an account in our application, you can alternatively submit the request directly at zentrale.n3tz.ai/settings under Privacy. The email route remains available to you regardless.

2. Which data this covers

Depending on the contact and enabled function, your request may cover:

• contact, account, contract and payment data
• call data, phone numbers, call transcripts and summaries
• source dictation transcripts for document drafts
• webchat, email, appointment and SMS data
• document, receipt and accounting data, plus case photos and related metadata

Processing locations depend on the function: text processing is configured on Vertex AI in the EU region, while AI live calls are processed through Gemini Live in the United States. See our privacy policy for details and transfer mechanisms.

3. What happens next

We confirm receipt of your request and process it without undue delay, at the latest within one month (Art. 12(3) GDPR). If processing exceptionally takes longer, we will tell you why. Once completed, you receive confirmation of what was deleted.

4. Where deletion reaches its limits

We would rather be honest here than promise a complete deletion we cannot deliver: certain records are subject to statutory retention periods and may not be deleted by us while those periods run. This applies in particular to invoices and receipts, which must be retained under German commercial and tax law and the principles of proper bookkeeping (GoBD).

We restrict such data from further use and delete it once the retention period expires. All other data — messages and call transcripts — is deleted. Our reply tells you specifically which of your data is affected.

5. Controller

Tarik Ermis / n3tz
Kaiserstr. 27, 66333 Völklingen, Germany
Email: mail@n3tz.ai
Phone: +49 6898 4989977

Independently of any request to us, you have the right to lodge a complaint with a data protection supervisory authority.