1. Intake
LiveThe AI phone answers inbound calls, qualifies them using company rules and records callback needs.
From intake to outcome
What happens after the call?
Call answering creates value only when information becomes work. Griffi connects intake to the existing case, an appointment, callback or reviewable document draft.
The difference comes afterwards
An answered call is only the start of a completed case.
2. Appointment
LiveA suitable free slot can be offered and confirmed during the inbound call.
3. Case
LiveContact, request, conversation and next step stay together in HQ.
4. Document
Live as draftGriffi can prepare reviewable quote and invoice drafts in chat or through browser voice input.
5. Photo follow-up
LiveAfter documented photo need and valid consent, Griffi can send a time-limited upload link by SMS or email.
6. Acceptance protocol
LiveHQ prepares a reviewable acceptance protocol from job data; approval and signatures remain with the responsible team.
Categories, not vendor comparisons
Which work model covers which part of the chain?
The matrix compares work models, not brands. “Possible” is not a staffing or cost promise for an office worker; the Griffi column states the concrete sales status.
| Task | AI phone only | Office worker | Griffi |
|---|---|---|---|
| Answer & qualify calls | Core task | Possible | Live |
| Book a confirmed appointment | Depends on category | Possible | Live |
| Prepare a quote draft | Not part of phone-only service | Possible | Live, with approval |
| Invoice draft / e-invoice | Not part of phone-only service | Possible | Live: ZUGFeRD/Factur-X EN16931 |
| Dunning | Not part of phone-only service | Possible | Live; letter PDF, manual sending |
| DATEV handoff | Not part of phone-only service | Possible | CSV export live; no API sync |
No banking reconciliation, VAT filing/ELSTER transmission or DATEV API sync. Documents are reviewed and approved manually; emails and reminder letters are not sent automatically.
For your decision
Evaluate the whole chain, not only the call minute.
Ask where contact details and commitments land, who sees the next step and whether the result is merely a summary or a case the office and field team can continue.
Frequently asked questions
What happens directly after a call in Griffi?
Conversation, contact details, request and agreed next step are combined as a case in HQ. Depending on the approved setup, a confirmed appointment or callback follows.
Does Griffi create quotes and invoices automatically?
Griffi can prepare reviewable drafts. A person checks content and price and approves finalisation or sending.
Are photos requested automatically after every call?
No. It is triggered only for documented photo need and valid consent; the time-limited upload link is sent by SMS or email.
Does Griffi completely replace an office worker?
No. Griffi handles bounded, recurring intake and work steps. Exceptions, professional decisions, approvals and personal care remain human.