1. Intake
LiveThe AI phone answers inbound calls, qualifies them using company rules and records callback needs.
Categorical task comparison
AI office assistant compared: what gets done?
A useful comparison does not begin with voices or call duration. It begins with the tasks left open after contact, and who checks and completes them.
The difference comes afterwards
An answered call is only the start of a completed case.
2. Appointment
LiveA suitable free slot can be offered and confirmed during the inbound call.
3. Case
LiveContact, request, conversation and next step stay together in HQ.
4. Document
Live as draftGriffi can prepare reviewable quote and invoice drafts in chat or through browser voice input.
5. Photo follow-up
LiveAfter documented photo need and valid consent, Griffi can send a time-limited upload link by SMS or email.
6. Acceptance protocol
LiveHQ prepares a reviewable acceptance protocol from job data; approval and signatures remain with the responsible team.
Categories, not vendor comparisons
Which work model covers which part of the chain?
The matrix compares work models, not brands. “Possible” is not a staffing or cost promise for an office worker; the Griffi column states the concrete sales status.
| Task | AI phone only | Office worker | Griffi |
|---|---|---|---|
| Answer & qualify calls | Core task | Possible | Live |
| Book a confirmed appointment | Depends on category | Possible | Live |
| Prepare a quote draft | Not part of phone-only service | Possible | Live, with approval |
| Invoice draft / e-invoice | Not part of phone-only service | Possible | Live: ZUGFeRD/Factur-X EN16931 |
| Dunning | Not part of phone-only service | Possible | Live; letter PDF, manual sending |
| DATEV handoff | Not part of phone-only service | Possible | CSV export live; no API sync |
No banking reconciliation, VAT filing/ELSTER transmission or DATEV API sync. Documents are reviewed and approved manually; emails and reminder letters are not sent automatically.
For your decision
Automate repetition; retain judgement and relationships.
A sound setup removes frequent intake and preparation without hiding human responsibility. Griffi therefore separates live functions, human approvals and explicitly planned capabilities.
Frequently asked questions
What does AI office assistant mean at Griffi?
Griffi is an AI colleague for bounded recurring workflows: inbound calls, cases, appointments and reviewable quote and invoice drafts. It is not a legal employment role.
How is Griffi different from call answering?
Call answering typically ends with a conversation and message. Griffi keeps intake, appointment, task and document draft together as a case.
Which tasks remain with a human office worker?
Professional exceptions, pricing decisions, approvals, sensitive communication and relationship work remain human tasks.
Does Griffi provide a DATEV integration?
There is currently a CSV export, but no DATEV API reconciliation or booking-data service.
The next step is one concrete workflow.
We review one real case from your business together and say plainly which part is worth automating — and which deliberately stays with people.