A telephone answering service — AI instead of a call centre or voicemail.
A modern answering service that picks up every call, understands the request, books appointments and only bothers you when it really matters — around the clock, no hold music, no hiring. From 199€/month.
Empfang · AI Front Desk
Online · responds instantly
Try it yourself
Call our AI phone service and compare for yourself: describe a request, ask questions, book a test appointment — no form, no sign-up.
The problem
A classic answering service has limits
- ✗ A telephone secretariat charges per call and is usually only reachable during office hours.
- ✗ External call centres don't know your business and often only take a paper note.
- ✗ A voicemail picks up nothing — many callers simply hang up.
- ✗ Your own receptionist is expensive, hard to find and absent on holidays and sick days.
The solution
A virtual answering service with AI
- ✓ Picks up every call — 24/7, several at once, no hold queue.
- ✓ Understands the request, answers standard questions and qualifies the enquiry.
- ✓ Books appointments straight into your calendar and sends a summary after every call.
- ✓ A fixed base fee with a transparent included allowance — from 199€/month.
Answering service with AI
What a modern answering service should do
Reachability without your own switchboard — the AI answers, you keep the overview.
Call answering around the clock
Every call is answered — evenings, weekends and peak times. No busy tone, no hold queue.
Request understood & qualified
The AI understands the reason for the call, answers common questions and filters ads and spam.
Appointment booking included
Free slots from your calendar, automatic confirmation and SMS reminder — fewer no-shows.
Log & summary
After each call a push/email message: who called, what they need, how urgent.
90+ languages
Detects the language automatically and replies in German, English, French, Turkish, Polish and more.
Own n3tz phone number included
Every customer automatically gets their own n3tz phone number during onboarding. A local area code is available on request — you simply forward your calls.
Fixed safety notice, no triage
For predefined danger terms, the assistant only gives a fixed instruction to call 112 or 116117. It does not assess symptoms, diagnose, triage or bridge the call. Medical use requires prior written confirmation of provider clearance or a suitable alternative.
WhatsApp Business & Telegram
On request the AI activates your n3tz number for WhatsApp Business and Telegram — it handles the verification keypress for you.
Documented privacy safeguards
Business data is stored with Hetzner in Nuremberg; the published DPA documents live AI calls in the USA under the DPF and SCCs.
Cost calculator
What does a missed call cost you?
Set your own numbers — the result updates live.
~79
missed calls / month
≈€9,875
lost revenue / month
Counting calls alone: €0.63 per call
A receptionist costs ~€8.89 per call — and only during office hours. And the n3tz plan covers more than phone: AI chat is included, with booking, e-invoicing & reviews available on top.
Receptionist ~€2,800/month (office hours only) vs. n3tz Empfang €199/month (24/7).
Assumption: only ~50% of missed calls are real opportunities; ~21 working days/month. Figures are estimates based on your inputs — not a guarantee.
Stop losing calls — activate EmpfangAnswering service compared
AI answering service, classic telephone secretariat and voicemail side by side.
| n3tz AI answering service | Classic telephone secretariat | Voicemail | |
|---|---|---|---|
| Availability | 24/7, in parallel | Mostly office hours | No live answer |
| Cost | Fixed from 199€/month | Per call/minute | Cheap but ineffective |
| Understands request | Yes, qualified | Script-based note | No |
| Appointment booking | Straight to calendar | Rarely | No |
| Setup | Call forwarding, in 1 day | Contract & onboarding | Record a greeting |
Pricing
Transparent pricing — no hidden costs
Start small and scale as your business grows.
Standard
AI phone + chat. Monthly or annual billing.
- AI phone (24/7 call answering)
- Empfang (AI chat)
- Zentrale (dashboard)
- 150 conversation units / billing month
- Lead qualification
- Call logs & AI summaries
- Live chat takeover
- Team access (multiple users & roles)
- Push, email & webhook notifications
- Appointment booking
- Review management
- Quotes & e-invoices
Premium
Booking, quotes & reviews. The full package.
- Everything in Standard (incl. AI phone)
- 500 conversation units / billing month
- Booking + reminders + waitlist
- SMS & email confirmation
- Review management
- Quotes & e-invoices (ZUGFeRD)
- Charts & analytics
- Data Export (CSV / Excel, GDPR Art. 20)
- Push, email & webhook notifications (real-time)
Enterprise
Multi-location, custom volume, SLA.
- Everything in Premium
- Custom conversation volume
- Multi-location (agent per branch)
- API & Webhooks
- Dedicated contact & SLA
All prices exclude VAT. Standard includes 150 and Premium 500 conversation units per billing month; each additional unit costs €0.30. Unused units do not roll over. The allowance is not a usage cutoff: service remains available above it and overage is billed in arrears. Monthly plans can be cancelled with 14 days' notice at month-end, annual plans with 14 days' notice at the end of the billing year.
One unit is each started 30-minute period of actual connected call time (>0 seconds), each started block of 50 successfully delivered visitor and AI messages grouped under the same stable chat ID, or each email successfully delivered to and processed by the service. Ringing, unconnected or failed calls, system, tool and operator messages, failed deliveries, spam and duplicates detected by stable event ID do not count.
Privacy status: business data is stored with Hetzner in Nuremberg; AI text processing uses Vertex AI in the EU, while live AI calls use Gemini Live in the USA under the DPF and SCCs. The published DPA (version 13 July 2026) forms part of the contract under the Terms. The customer remains responsible for the legal basis, notices to data subjects and data-minimising configuration of its specific use. Without prior written confirmation of provider clearance or an alternative, Gemini-based features are not intended for services directed at people under 18, clinical practice or medical advice.
| Feature | Standard (199€/month) | Premium (299€/month) | Enterprise (on request) |
|---|---|---|---|
| AI chat (Empfang) | ✓ | ✓ | ✓ |
| Dashboard (Zentrale) | ✓ | ✓ | ✓ |
| Included units / billing month | 150 | 500 | Custom |
| AI phone (24/7) | ✓ | ✓ | ✓ |
| Booking + reminders + waitlist | — | ✓ | ✓ |
| Live chat takeover | ✓ | ✓ | ✓ |
| Team access (users & roles) | ✓ | ✓ | ✓ |
| Review management | — | ✓ | ✓ |
| Quotes & e-invoices (ZUGFeRD) | — | ✓ | ✓ |
| Data Export (CSV / Excel) | — | ✓ | ✓ |
| Multi-location | — | — | ✓ |
| API & Webhooks | — | — | ✓ |
| Dedicated contact & SLA | — | — | ✓ |
Don't want to set it up yourself?
Setup service: We set everything up for you — knowledge base, call forwarding, custom greeting, local device setup and employee training. On-site possible within roughly 100 km. 499€ one-time.
Book a setup call →FAQ
Frequently asked questions about the answering service
What is a telephone answering service?
An answering service takes calls for your business when you can’t pick up. Traditionally a telephone secretariat or call centre handles this. With n3tz an AI answers: it understands the request, qualifies the enquiry, books appointments and sends you a summary after every call — 24/7.
What does an answering service cost?
Classic telephone secretariats usually bill per call or minute. With n3tz, Standard costs 199€/month including 150 conversation units and Premium costs 299€/month including 500; each additional unit costs €0.30.
How is the AI service different from voicemail?
Voicemail only records a message — many callers hang up first. The AI answering service holds a real conversation: it answers questions, qualifies the request and books an appointment directly when needed. So no job and no enquiry is lost.
Which privacy safeguards apply to the answering service?
Business data is stored with Hetzner in Nuremberg; live AI calls use Gemini Live in the USA under the DPF and SCCs. The published DPA documents the flows, and the published DPA forms part of the contract under the Terms. The customer remains responsible for its legal basis, caller notices and configuration.
Do I need a new phone number?
No. You set up call forwarding (when busy, after a few seconds or always) to the assigned n3tz number. Your existing number stays, no new hardware needed — usually live within a day.
Which industries is the answering service for?
Businesses with regular calls and appointments — trades, property managers, tax firms, car workshops or agencies. Medical or minor-directed use is unavailable without written confirmation of provider clearance or a suitable alternative.
No call gets lost — your answering service is always reachable.
Free initial consultation. Set up in 1 day. From 199€/month; monthly plan cancellable monthly.