Empfang — Your AI agent on the phone and in chat.
Every missed call costs you money. Empfang answers, qualifies enquiries and books appointments — around the clock, in your voice, privacy-focused.
Empfang · AI Front Desk
Online · responds instantly
Hear it live — real demo
Call Empfang directly: ask a question or try booking an appointment — hear for yourself how natural the AI agent sounds. A demo line, no real customer data.
Features
Everything a digital front desk needs
Two channels, one system — phone and chat from a single source.
AI Phone — 24/7 call answering
No call goes unanswered. Your own n3tz phone number is included (local area code on request). The AI picks up, qualifies and takes callback messages — nights, weekends and holidays included.
AI Chat on your website
One script tag is all it takes. Visitors get instant answers instead of waiting for an email — multilingual (DE/EN/FR, auto-detected). Leads are qualified on the spot.
Fixed safety notice, no triage
For predefined danger terms, the assistant only gives a fixed instruction to call 112 or 116117. It does not assess symptoms, diagnose, triage or bridge the call. Medical use requires prior written confirmation of provider clearance or a suitable alternative.
Appointment booking & reminders
Empfang books only into genuinely free slots in your calendar (Google & Outlook). Automatic SMS reminders (24h + 2h before), online cancellation via link, waitlist for full days.
Live chat takeover by your team
A staff member can take over live for complex questions at any time — the customer keeps chatting without interruption.
Knowledge base
The AI answers from your own content — opening hours, services, prices, FAQs. Have the texts generated at the press of a button during onboarding.
AI-powered setup in minutes
Pick your industry (trades, property management, agency …) and n3tz auto-adapts terminology and menu. The AI drafts your greeting, knowledge base and phone briefing from your basics — you just review. A single guided flow takes you from industry to go-live, with your n3tz number auto-assigned at the end.
Lead qualification
The AI asks the right questions, assesses urgency and only passes qualified enquiries to you.
E-invoicing & billing
Create and check quotes and ZUGFeRD/Factur-X e-invoices straight from the dashboard, with required-field checks before issuance. (Premium)
Review management
After contact, genuine customers automatically and policy-compliantly receive a neutral invitation to leave an honest Google review.
WhatsApp Business & Telegram
Activate your n3tz number for WhatsApp Business or Telegram — the AI can even perform the keypress during the verification call for you.
Data Export (CSV / Excel)
Your data, always portable: leads, appointments, conversations and invoices as CSV or Excel — your right under GDPR Art. 20.
Documented privacy safeguards
Business data is stored with Hetzner in Nuremberg; the published DPA documents EU text processing and live AI calls in the USA under the DPF and SCCs.
How it works
3 steps to your AI front desk
1. Set up
Activate call forwarding or embed the chat widget — ready in under 5 minutes, no IT project needed.
2. Empfang qualifies
The AI answers calls, responds to questions, qualifies leads and books appointments — 24/7.
3. You close
You only receive pre-qualified enquiries and booked appointments. Focus on what generates revenue.
Pricing
Transparent pricing — no hidden costs
Start small and scale as your business grows.
Standard
AI phone + chat. Monthly or annual billing.
- AI phone (24/7 call answering)
- Empfang (AI chat)
- Zentrale (dashboard)
- 150 conversation units / billing month
- Lead qualification
- Call logs & AI summaries
- Live chat takeover
- Team access (multiple users & roles)
- Push, email & webhook notifications
- Appointment booking
- Review management
- Quotes & e-invoices
Premium
Booking, quotes & reviews. The full package.
- Everything in Standard (incl. AI phone)
- 500 conversation units / billing month
- Booking + reminders + waitlist
- SMS & email confirmation
- Review management
- Quotes & e-invoices (ZUGFeRD)
- Charts & analytics
- Data Export (CSV / Excel, GDPR Art. 20)
- Push, email & webhook notifications (real-time)
Enterprise
Multi-location, custom volume, SLA.
- Everything in Premium
- Custom conversation volume
- Multi-location (agent per branch)
- API & Webhooks
- Dedicated contact & SLA
All prices exclude VAT. Standard includes 150 and Premium 500 conversation units per billing month; each additional unit costs €0.30. Unused units do not roll over. The allowance is not a usage cutoff: service remains available above it and overage is billed in arrears. Monthly plans can be cancelled with 14 days' notice at month-end, annual plans with 14 days' notice at the end of the billing year.
One unit is each started 30-minute period of actual connected call time (>0 seconds), each started block of 50 successfully delivered visitor and AI messages grouped under the same stable chat ID, or each email successfully delivered to and processed by the service. Ringing, unconnected or failed calls, system, tool and operator messages, failed deliveries, spam and duplicates detected by stable event ID do not count.
Privacy status: business data is stored with Hetzner in Nuremberg; AI text processing uses Vertex AI in the EU, while live AI calls use Gemini Live in the USA under the DPF and SCCs. The published DPA (version 13 July 2026) forms part of the contract under the Terms. The customer remains responsible for the legal basis, notices to data subjects and data-minimising configuration of its specific use. Without prior written confirmation of provider clearance or an alternative, Gemini-based features are not intended for services directed at people under 18, clinical practice or medical advice.
| Feature | Standard (199€/month) | Premium (299€/month) | Enterprise (on request) |
|---|---|---|---|
| AI chat (Empfang) | ✓ | ✓ | ✓ |
| Dashboard (Zentrale) | ✓ | ✓ | ✓ |
| Included units / billing month | 150 | 500 | Custom |
| AI phone (24/7) | ✓ | ✓ | ✓ |
| Booking + reminders + waitlist | — | ✓ | ✓ |
| Live chat takeover | ✓ | ✓ | ✓ |
| Team access (users & roles) | ✓ | ✓ | ✓ |
| Review management | — | ✓ | ✓ |
| Quotes & e-invoices (ZUGFeRD) | — | ✓ | ✓ |
| Data Export (CSV / Excel) | — | ✓ | ✓ |
| Multi-location | — | — | ✓ |
| API & Webhooks | — | — | ✓ |
| Dedicated contact & SLA | — | — | ✓ |
Don't want to set it up yourself?
Setup service: We set everything up for you — knowledge base, call forwarding, custom greeting, local device setup and employee training. On-site possible within roughly 100 km. 499€ one-time.
Book a setup call →FAQ
Common questions about Empfang
How quickly is Empfang ready to use?
Under 5 minutes. Activate call forwarding to the assigned number or embed the chat widget via a script tag on your website — no IT skills needed, no technician appointment.
Do I need a new phone number?
Every customer automatically gets their own n3tz phone number during onboarding — a local area code is available on request. Alternatively, keep your existing practice or office number and set up call forwarding to the AI (e.g. when busy, after 15 seconds, or permanently).
How does the AI handle emergencies?
For customer-defined danger terms, Empfang only gives a fixed instruction to call 112 or 116117. It does not assess symptoms, diagnose, triage, prioritise treatment or bridge the call. Medical or minor-directed use remains excluded unless n3tz first confirms provider clearance or a suitable alternative in writing.
Can I use my n3tz number for WhatsApp Business?
Yes. You can activate your assigned n3tz number for WhatsApp Business or Telegram. The AI can perform the keypress (DTMF) announced during the verification call for you on request.
How does the AI sound on the phone?
Natural and professional. The voice is based on state-of-the-art neural AI speech synthesis and sounds like a trained receptionist. Business data is stored in Germany; live speech is processed in the USA under the DPF and SCCs, as documented in the DPA.
What does Empfang cost?
Standard (AI phone + AI chat + leads + dashboard + live chat takeover) costs 199€/month including 150 units. Premium (+ booking, review management, invoicing) costs 299€/month including 500 units. Additional units cost €0.30; monthly plans can be cancelled monthly. 30-day money-back guarantee (Terms § 11).
How is personal data protected and processed?
Business data is stored with Hetzner in Nuremberg. AI text processing uses Vertex AI in the EU; live AI calls use Gemini Live in the USA under the DPF and SCCs. The published DPA documents the flows and forms part of the contract under the Terms. Customers remain responsible for their legal basis, notices and configuration.
Which industries is Empfang suitable for?
Empfang is designed for trades (automotive, electrical, hairdressing), property managers, accountants, lawyers and regional service providers. Medical or minor-directed use is unavailable without written confirmation of provider clearance or a suitable alternative.
What happens with complex questions?
The AI recognises when a question is beyond its knowledge and offers the caller to leave a callback message. You are then notified via push notification with all the details.
How does Empfang differ from Doctolib, Jameda or a voicemail box?
A voicemail only records messages. Doctolib/Jameda are marketplaces with commissions. Empfang is YOUR AI agent: answers calls, qualifies enquiries, books appointments and chats — no marketplace fees, no diluting your brand. A fixed base fee replaces per-booking charges; additional usage is billed transparently per unit.
Never miss a call again — start with Empfang now.
Free initial consultation. Set up in 1 day. From 199€/month.