We are preparing the medical-practice reception as an administrative service for adult callers only. Clinical use, medical advice and services for minors will launch only with confirmed provider clearance or a suitable alternative. Join the waitlist →
AI reception for medical practices — phone relieved, appointments booked.
The practice phone rings while the front desk is full. Your AI phone assistant answers every call, books appointments and handles administrative routine questions. Business data is stored in Germany; the AI data flows are documented in the DPA.
Empfang · AI Front Desk
Online · responds instantly
Coming soon
Join the waitlist
Leave your email — we'll let you know the moment it's ready. No spam, unsubscribe anytime.
Hear it today — real demo
Call our administrative demo practice: ask about opening hours, book an appointment or leave a callback request. No medical advice and no real patient data; the demo is for adults only.
Daily practice life
The phone never stops
- ✗ Constant ringing blocks the front desk — patients on site wait.
- ✗ At peak times callers end up on hold and hang up.
- ✗ Outside opening hours no one reaches you — appointments are lost.
- ✗ Trained reception staff are scarce and expensive.
With n3tz
An AI reception that never calls in sick
- ✓ Answers multiple calls in parallel — no hold queue.
- ✓ Books appointments straight into your calendar, with SMS reminders.
- ✓ Answers administrative routine questions (hours, appointment process, address).
- ✓ Available 24/7 — after hours and on weekends too.
For medical practices
Built for the practice workflow
Relieves the front desk without replacing the personal touch.
Booking & reminders
Adult callers book administrative appointments around the clock. Automatic SMS reminders (24h + 2h before) reduce no-shows; on cancellation the waitlist fills the slot.
Relieves your team
The AI handles routine calls; for complex matters it takes a callback message and flags it to your team. Your staff stay focused on the patients in front of them.
Documented privacy safeguards
Business data is stored with Hetzner in Nuremberg; the published DPA documents EU text processing and live AI calls in the USA under the DPF and SCCs.
90+ languages
Supports many languages, from German, English and French to Turkish, Arabic, Polish or Russian. Language is detected automatically; use remains limited to adult callers and administrative requests.
Around the clock
Even at night, on weekends and holidays, appointment requests are taken and booked.
Simple setup
Activate call forwarding — done. Works with your existing phone system, no new hardware.
Industry setup + AI configuration in minutes
At setup you pick your industry (medical) — n3tz auto-adapts the dashboard terminology and menu (e.g. Customers → Patients), with zero config work. The AI drafts your greeting, knowledge base and spoken phone briefing from your basics at the click of a button — you just review. A single guided wizard takes you to go-live, where your n3tz number is auto-assigned.
Fixed emergency notice, no triage
On predefined emergency terms, the assistant only gives a fixed instruction to call 112 or 116117. It does not assess symptoms, diagnose, prioritize treatment or bridge the call.
Provider eligibility boundary
For adult-facing administrative reception and scheduling only. No clinical practice, medical advice, diagnosis, treatment or minor-directed use without prior written confirmation of provider clearance or a suitable alternative.
n3tz phone number included
Every practice automatically gets their own n3tz phone number during onboarding. A local area code is available on request.
Cost calculator
How many patient appointments slip away?
Set your own numbers — the result updates live.
~158
missed calls / month
~79
missed patient appointments / month
Counting calls alone: €0.38 per call
A receptionist costs ~€5.33 per call — and only during office hours. And the n3tz plan covers more than phone: AI chat is included, with booking, e-invoicing & reviews available on top.
Receptionist ~€2,800/month (office hours only) vs. n3tz Empfang €199/month (24/7).
That many extra appointments your AI reception catches — around the clock, no hold music.
Assumption: only ~50% of missed calls are real opportunities; ~21 working days/month. Figures are estimates based on your inputs — not a guarantee.
Join the waitlistPricing
Transparent pricing — no hidden costs
Start small and scale as your business grows.
Standard
AI phone + chat. Monthly or annual billing.
- AI phone (24/7 call answering)
- Empfang (AI chat)
- Zentrale (dashboard)
- 150 conversation units / billing month
- Lead qualification
- Call logs & AI summaries
- Live chat takeover
- Team access (multiple users & roles)
- Push, email & webhook notifications
- Appointment booking
- Review management
- Quotes & e-invoices
Premium
Booking, quotes & reviews. The full package.
- Everything in Standard (incl. AI phone)
- 500 conversation units / billing month
- Booking + reminders + waitlist
- SMS & email confirmation
- Review management
- Quotes & e-invoices (ZUGFeRD)
- Charts & analytics
- Data Export (CSV / Excel, GDPR Art. 20)
- Push, email & webhook notifications (real-time)
Enterprise
Multi-location, custom volume, SLA.
- Everything in Premium
- Custom conversation volume
- Multi-location (agent per branch)
- API & Webhooks
- Dedicated contact & SLA
All prices exclude VAT. Standard includes 150 and Premium 500 conversation units per billing month; each additional unit costs €0.30. Unused units do not roll over. The allowance is not a usage cutoff: service remains available above it and overage is billed in arrears. Monthly plans can be cancelled with 14 days' notice at month-end, annual plans with 14 days' notice at the end of the billing year.
One unit is each started 30-minute period of actual connected call time (>0 seconds), each started block of 50 successfully delivered visitor and AI messages grouped under the same stable chat ID, or each email successfully delivered to and processed by the service. Ringing, unconnected or failed calls, system, tool and operator messages, failed deliveries, spam and duplicates detected by stable event ID do not count.
Privacy status: business data is stored with Hetzner in Nuremberg; AI text processing uses Vertex AI in the EU, while live AI calls use Gemini Live in the USA under the DPF and SCCs. The published DPA (version 13 July 2026) forms part of the contract under the Terms. The customer remains responsible for the legal basis, notices to data subjects and data-minimising configuration of its specific use. Without prior written confirmation of provider clearance or an alternative, Gemini-based features are not intended for services directed at people under 18, clinical practice or medical advice.
| Feature | Standard (199€/month) | Premium (299€/month) | Enterprise (on request) |
|---|---|---|---|
| AI chat (Empfang) | ✓ | ✓ | ✓ |
| Dashboard (Zentrale) | ✓ | ✓ | ✓ |
| Included units / billing month | 150 | 500 | Custom |
| AI phone (24/7) | ✓ | ✓ | ✓ |
| Booking + reminders + waitlist | — | ✓ | ✓ |
| Live chat takeover | ✓ | ✓ | ✓ |
| Team access (users & roles) | ✓ | ✓ | ✓ |
| Review management | — | ✓ | ✓ |
| Quotes & e-invoices (ZUGFeRD) | — | ✓ | ✓ |
| Data Export (CSV / Excel) | — | ✓ | ✓ |
| Multi-location | — | — | ✓ |
| API & Webhooks | — | — | ✓ |
| Dedicated contact & SLA | — | — | ✓ |
Don't want to set it up yourself?
Setup service: We set everything up for you — knowledge base, call forwarding, custom greeting, local device setup and employee training. On-site possible within roughly 100 km. 499€ one-time.
Book a setup call →FAQ
Frequently asked questions from practices
Does the AI phone assistant replace my reception staff?
No — it relieves them. The AI catches routine calls and bookings so your team can focus on patients on site and complex matters. When needed, the AI takes a callback message and sends you a push notification with all the details.
Is this compatible with medical confidentiality and GDPR?
That cannot be guaranteed generically. Launch is limited to adult-facing administrative processes and requires provider and privacy review. Clinical or minor-directed use remains excluded until n3tz confirms provider clearance or a suitable alternative in writing.
Can the AI add appointments to our practice management system?
Appointments are booked into a connected calendar (Google Calendar, Microsoft 365). For integration with common practice systems we review the specific interface during the consultation.
Does the AI perform medical emergency assessment?
No. On predefined emergency terms it only gives a fixed instruction to call 112 or 116117. It does not assess symptoms, diagnose, triage or bridge calls, and it does not answer other medical questions.
What does the AI reception cost for my practice?
The AI phone will be included in Standard from 199€/month at launch. Booking and reminders will come with Premium at 299€/month. The monthly plan can be cancelled monthly; 30-day money-back guarantee (Terms § 11). An optional setup service is planned.
More time for patients — the AI answers the phone.
Coming soon. Join the waitlist — we'll reach out as soon as it launches.